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Fundamental Surgery Support

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  • Fundamental Surgery Support

If you need help with anything from the Operations Team, please review the types of issues below and then use the corresponding form to log your ticket.

Please use these forms for ALL requests – it helps us track the history of issues and makes sure we can get the relevant skilled person to deal with your query – please DO NOT slack us for support related issues unless CRITICALLY URGENT as this medium can be overlooked, or may need redirecting to a different member of staff

Thanks – The Ops Team

Customer Support


Fundamental Surgery
Fundamental Surgery Licence Keys
Fundamental Surgery Logins
Fundamental Surgery Orientation
Dashboard Login
MobileVR login and licensing
Customer Hardware
Customer Software
Customer billing (SaaS)
Consumer Support
Client Demo Meta Quest – account setup
Client Demo Meta Quest – app distribution
Client Demo Meta Quest – logistics
Client Demo Meta Quest – orientation


Live Institution Setup
Live User Setup
Live Licensing
New Product Setup

IT Support

Including: Access permissions to Shared drives/ Dropbox Internal Hardware issues / purchases Internal Software issues / purchases Internal Software / Hardware setup Meta Quest – orientation Meta Quest – app distribution Meta Quest – account setup ANY OTHER ISSUE