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How to Implement VR Solutions in MedTech Organizations

Based on client feedback and 10 years of working with industry, Derek Nicholson, VP of Operations at FundamentalVR, shares how to successfully rollout VR initiatives across organizations.
Published June 19, 2024

Author: Derek Nicholson, VP of Operations at FundamentalVR

Immersive VR’s groundbreaking journey within healthcare is still evolving, yet the strides these solutions have made within MedTech organizations is already palpable. Industry leaders such as Abiomed, Orbis International, and CMR Surgical have successfully rolled out VR solutions to train global teams on the effective use and delivery of procedures and medical devices to supercharge product adoption. So what has led to their success?

Based on client feedback and 10 years of working with industry, here are 5 main factors to consider to ensure successful implementation of cutting-edge VR into an organization:

  1. Choose a scalable VR platform

With the right platform, VR can successfully train healthcare professionals en masse and accelerate MedTech success globally. With the wrong platform, you can be tied to dated technology and a rigid development/rollout process that may hinder the longevity of your initiative. Your chosen VR partner will set the stage of your VR deployment, so it is important to consider the following when looking for a scalable solution and partner that grows with your business:

  • Are they hardware agnostic?
    To future proof your solutions, their VR platform should be compatible with all immersive hardware – from Apple and Meta headsets to haptic technology. This will give you the flexibility to move between hardwares as innovations improve and your business needs change.
  • Can they integrate with other technologies, such as your LMS, your product or haptics?
    Selecting a vendor with a flexible platform not only means your solution will stand the test of time with emerging headsets, but also drive realism and data analytics through integrating into your business systems such as learning management solutions, or including the potential for haptics down the line in your VR journey. Realistic feelings from force feedback haptics are proven to enhance VR learning by 44%, driving further ROI from advanced surgical skill acquisition. There is nothing better than putting your product in the hands of your customers, and let them experience its potential.
  • Can they help with Support, logistics and adoption?
    A VR partner that builds quality solutions and also facilitates their adoption is invaluable. Check that your partner can provide logistical support for headsets and have a designated team on-hand to support your onboarding, training and user support. Your users will need to know there is someone there to support them on the end of the phone or email when they need help, this will drive confidence, utilization and ROI. 
  1. Test against your business objectives

Once you have developed your VR solution with your chosen partner, you will want to test its effectiveness against your objectives, how does it deliver against your business problem?  Has that problem changed since you started on the VR Journey? Continual reassessment is vital to ensure a successful roadmap is created, and that your VR solution is fit for your developing business needs.

It can be useful to test the initial version with a section of your audience to give you insight into if any tweaks can drive effective usage, or how best to roll out your final solution.

To gauge success, metrics to measure may include:

  • How often is your team using VR? (Per week/month)
  • Have their performance metrics in the VR solution improved?
  • Has their use of VR improved real-life performance metrics?
  • What have been the general comments and feedback on the solution?
  • Is your vendor able to provide the appropriate support to facilitate VR usage?
  1. Create additional supporting materials

When introducing any innovative technology or solution into an organization, there will always be a short learning curve to address. To support the rollout of your VR solution, some of the following materials may be helpful in getting teams up to speed:

  • Explainer videos – E.g. How to use VR, what is included in your VR training kit
  • Informational brochure/PDF – The purpose of the VR solution, what content is included in the solution, screenshots of important steps, etc.
  • Troubleshooting documentation
  1. Approaching a full rollout

With the test cohort satisfied and supporting materials approved, your VR solution is ready to be deployed across your organization. There is no one-size-fits-all approach, so you must decide whether you want to continue with rolling out to smaller cohorts (perhaps deploying to one in each target country before scaling), go country by country, or distribute all at once.

Your trusted VR partner should be able to aid your internal team with global logistic support, material development, training sessions, and more.

  1. Collect feedback frequently

To ensure that your VR solution continues to meet the needs of your business, collect feedback frequently from your teams. Iterating on your VR solution and rollout strategy will help future proof your initiative and produce the best results for your organization over time.

FundamentalVR provides Logistic Support Services to all customers.
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